Last updated: March 18, 2026
Zach Toutounjian, operating under Big City Realty Inc., Brokerage ("we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit zachtherealtor.ca (the "Website"). This policy is in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
Information you provide directly: When you use our contact form, request a property valuation, or communicate with us, you may provide your name, email address, phone number, and message content. This information is submitted voluntarily and collected only when you choose to share it.
Information collected automatically: When you visit the Website, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and general geographic location. This information is collected through cookies and similar tracking technologies.
We use the information we collect to respond to your inquiries and provide requested real estate services, communicate with you about properties, market updates, and our services, improve and optimize the Website and user experience, analyze Website traffic and usage patterns through analytics tools, comply with legal obligations and regulatory requirements, and protect the security and integrity of the Website.
The Website uses cookies and similar technologies to enhance your experience. Specifically, we use Google Analytics to understand how visitors interact with the Website, including pages visited, session duration, and traffic sources. We use Facebook Pixel to measure the effectiveness of our advertising and understand user behavior. Our third-party service providers (Elfsight, OpenStreetMap) may set their own cookies to provide their services.
You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on the Website.
We use third-party services that may collect and process your data according to their own privacy policies. These include Google Analytics (analytics and traffic measurement), Facebook/Meta (advertising pixel and conversion tracking), Elfsight (contact form and review widgets), OpenStreetMap/Leaflet (interactive map display), Supabase (listing data hosting), and Netlify (website hosting). We encourage you to review the privacy policies of these services. We do not control and are not responsible for their data practices.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with Big City Realty Inc. and its agents as necessary to provide real estate services, with service providers who assist in operating the Website (hosting, analytics), or when required by law, regulation, legal process, or governmental request.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. Contact form submissions are retained for the duration of any resulting client relationship and for a reasonable period afterward as required by real estate regulatory bodies.
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Under Canadian privacy law, you have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, withdraw consent for the collection and use of your information (subject to legal or contractual restrictions), and request deletion of your personal information where applicable. To exercise any of these rights, please contact us through the form on our Contact page. We will respond to your request within 30 days.
The Website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it promptly.
The Website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Website after changes are posted constitutes acceptance of the revised policy.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our Contact page.